Privacy Policy
1. Introduction & Scope
Welcome to Tyler Ziegler's Web Hosting and Development services. This site is owned by Tyler Ziegler. This policy explains how we collect and use your data. We protect your personal information. We follow Canadian privacy laws like PIPEDA.
2. Information We Collect
We may collect the following types of information when you use our services:
- Personal Information: Name, email address, phone number, billing address, and payment details required to provide hosting services. This data is managed through our self-hosted billing platform, Invoice Ninja, which maintains records of your account history, invoices, and service subscriptions.
- Usage Data: IP addresses, browser types, diagnostic data, and access times collected automatically by our website and the Enhance Control Panel to operate and improve the infrastructure, ensure security, and prevent abuse.
3. How We Use Your Information
Your information is primarily used to:
- Provide, maintain, and bill for our web hosting and development services.
- Register domain names on your behalf. When you buy web development services, we use your details (name and email) to register your domain name at Spaceship.com. This ensures you are the legal owner.
- Process payments securely through third-party processors (such as Square). We do not directly store full credit card numbers on our local infrastructure.
- Notify you about changes, server maintenance, or issues with your account via our billing portal or email.
- Provide customer support locally from Manitoba.
- Detect, prevent, and address technical issues or fraudulent activity.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use portions of our service (e.g., client portal billing).
We also utilize Umami Analytics, a privacy-focused, cookie-less website analytics platform, to gather anonymous usage statistics (such as page views, referrer sites, and general browser types) to help us analyze and improve our site performance. Umami does not collect any personally identifiable information, does not track you across other websites, and respects browser Do-Not-Track settings. All analytics data is self-hosted on our own secure infrastructure (zieglerbox.space) ensuring full data sovereignty and privacy.
5. Data Security & Storage
The security of your data is important to us. Your website data and account information are stored in Tier-1 data centers utilizing Enhance-managed infrastructure. We implement commercially reasonable safeguards and industry-standard encryption to protect your personal information. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security against sophisticated cyber attacks or unauthorized breaches.
6. Third-Party Service Providers & Privacy Policy Disclosures
We do not sell, rent, trade, or lease your personal information. To operate our business and deliver secure hosting services, we share data with trusted third-party software applications and processing services. Below are disclosures of all external services utilized on this site, along with direct links to their respective privacy policies:
- Spaceship.com: Used for domain name registration. When we purchase a domain name on your behalf, we share your name and email with Spaceship to list you as the legal owner. View the Spaceship Website.
- Invoice Ninja Billing Platform: Our self-hosted client billing portal. Manage your account details, subscriptions, and invoices. Learn more via the Invoice Ninja Project Page.
- Enhance Control Panel: Powering our next-generation web hosting management and server infrastructure operations. View the Enhance Privacy Policy.
- Square: Payment processing services integrated within Invoice Ninja to handle secure transactions without storing raw card data on local servers. View the Square Privacy Policy.
- FreeScout (Self-Hosted): Our self-hosted help desk and ticketing system. Customer support tickets and email exchanges are stored securely on our own server infrastructure. View the FreeScout Website.
- OpnForm (Self-Hosted): Used to securely process our website's custom website quote and consultation requests. Form submissions are processed entirely on our self-hosted infrastructure. View the OpnForm Website.
- Google Fonts: Loads clean typography for responsive website layout presentation. View the Google Fonts Privacy Terms.
-
Umami Analytics: Privacy-focused, cookie-less website analytics self-hosted at
zieglerbox.spaceto analyze general website usage trends. View the Umami Privacy Policy.
7. Disclosure of Data
We do not sell your personal data. We may disclose your data in the good faith belief that such action is necessary to:
- Comply with a legal obligation or lawful request from authorities in Manitoba or Canada.
- Protect and defend the rights or property of Tyler Ziegler.
- Share data with trusted third-party software providers strictly for the purposes of technical support, automated provisioning, and billing operations as described above.
- Prevent or investigate possible wrongdoing in connection with the Service (such as AUP violations).
8. Your Rights
Under Canadian privacy regimes, you have the right to access the personal information we hold about you and to request that it be corrected if inaccurate. To exercise these rights, please contact us.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or your data privacy, please contact us:
- Email: support@204webhosting.online
- Mailing Address: Tyler Ziegler, P.O. Box 489, Hartney, Manitoba, Canada, R0M 0X0